IT Support - Remote en iTjuana

When you’re part of the team at  ITJ , you’ll do meaningful work.

Our mission is to  enable our customers to create technology centers of excellence in Tijuana, Mexico .

We help to create a thriving innovation economy in the  Tijuana/San Diego region .

How will you make an impact?

• Assist in managing every aspect of our hardware and software solution 24/7 for optimal performance.
• Actively monitor a variety of laboratory equipment and environments for any deviations from preset parameters and to provide live support to avert critical failures

What you will be doing

• Handling customer technical support cases through phone and email submission
• Monitor our real-time monitoring platform’s software for our customers’ specific needs
• Compile reports on progress, and to identify, resolve and inform on technical issues
• Test network connectivity between our customers’ locations and AWS or our data center
• Work on a fixed schedule to respond to alarms, etc.
• Preparing reference material for users by drafting operation instructions

Tech Stack/Skill requirements

• Data analysis, including experience with Excel and databases
• Proficient with Microsoft Office Suite and Google Suite
• Demonstrated fluency in English, both spoken and written
• Previous experience with customer service or technical support (+2 years)
• Previous Experience supporting networks and software ( plus )
• Experience with data analysis and process optimization ( plus )

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NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired).